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DiagnosticsWhole Home

Austin’s water comes from the Colorado River through the Highland Lakes, and much of the region around it draws on limestone aquifers — so it arrives carrying a lot of dissolved calcium and magnesium. Austin Water rates its supply moderately hard to hard, and several surrounding cities run harder still. It’s safe to drink. It’s just tough on plumbing.
In softer-water regions a tank heater is expected to last a dozen years or more. Heavy scale can take several years off that. It’s why “repair or replace?” in Austin depends as much on the tank’s condition as on its age — our repair-or-replace guide covers the decision.
Hard water isn’t a defect in your plumbing — it’s the local condition your plumbing has to live with. Annual flushing and timely descaling turn it from a replacement cost into a maintenance line.